Data Protection & Privacy

99ck's Privacy Policy — Your data is safe

99ck places your personal data and privacy above everything else. This privacy policy explains how we collect, use, store, and protect your data. We are committed to transparency, security, and accountability.

Last updated: January 2026
Our commitment

We never sell your data to third parties and use it solely to improve your experience. All data is encrypted and stored on secure servers.

Key Data Protection Features

Learn about the key measures 99ck takes to keep your information secure.

SSL encryption

All data transmissions are secured with 256-bit SSL encryption. Your personal and financial information is fully encrypted and cannot be accessed by third parties.

No Data Selling

99ck never sells your personal information to third parties. We share limited data only with essential service providers, who are also required to comply with our privacy standards.

Your control

You can view, update, or delete your personal information at any time. You retain full control over your data.

Secure Storage

All your data is stored in secure, internationally certified data centers. Regular security audits and continuous monitoring ensure your data remains protected.

Marketing Opt-Out

You can unsubscribe from our promotional emails or notifications at any time. We respect your preferences.

International standards

99ck complies with international data protection standards. Our privacy policy is built to ensure the highest level of security for our users.

1What information we collect

We collect various types of information when you register and use 99ck's services. The purpose of this data collection is to provide you with the best possible service, keep your account secure, and continuously improve our platform.

The information we collect falls into three main categories:

Type of Information Example Purpose
Identifying Information Name, email address, mobile number, date of birth Account creation and verification
Financial information Bank account details, mobile banking number Transaction Processing
Technical Information IP address, device information, browser Security & Performance
Gaming Activity Betting history, preferred games Service Improvement & Responsible Gaming

We only collect information that is necessary to provide our services. No unnecessary personal data is gathered. By using our platform, you consent to data collection as outlined in this privacy policy.

2How we use your information

99ck uses the information collected from you for the following purposes. In each case, we use only the minimum data necessary and respect your right to privacy.

  • Account management: To create, maintain, and update your profile
  • Identity Verification (KYC): To prevent fraud and meet legal obligations
  • Transaction Processing: To securely process deposits and withdrawals
  • Customer Support: To resolve your issues and answer your questions
  • Responsible Gaming: To detect problem gambling and provide the necessary support
  • Security: To prevent fraud, unauthorized access, and unlawful activity
  • Service Improvement: To improve our platform and overall user experience
  • Promotional Communications: To keep you informed about offers and bonuses (you may opt out at any time)
What we don't do

We do not sell your data, share it with advertising networks, or use it for any other purpose without your consent.

3Information Sharing & Disclosure

99ck never sells, rents, or exchanges your personal information with third parties. In certain limited circumstances, however, we may share specific data with trusted parties:

  • Payment Processors: Information required to process financial transactions is shared with payment providers, who are obligated to maintain their own privacy policies.
  • Law enforcement: Information may be disclosed in accordance with a court order or government directive.
  • Fraud Prevention Services: Limited data is used to maintain the security of your account.
  • Technology Partners: Technology service providers essential to platform operations are bound by strict confidentiality agreements.

All information sharing is carried out on a strictly need-to-know basis, and every party involved is contractually bound by data protection obligations.

International data transfers

In some cases, your data may be processed on servers outside Bangladesh. When this occurs, we ensure that all applicable international data protection standards are strictly followed.

4Cookies & Tracking Technologies

99ck uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help our site remember your preferences.

Types of cookies we use:

  • Essential cookies: These cookies are essential for the platform's core functionality. Login sessions and security features depend on them.
  • Functional cookies: To remember your language preference, theme settings, and other personalization options.
  • Analytics Cookies: Usage statistics are collected to help us analyze platform activity and enhance our services.

You can manage or disable cookies through your browser settings. Note that disabling certain essential cookies may cause some platform features to stop working correctly.

5Data Retention Period

99ck retains your data only for as long as necessary. Retention periods vary depending on the type of information:

  • Account information: Retained for the duration of your active account and up to 5 years after closure (as required by law)
  • Transaction Records: Retained for up to 7 years as required by financial regulatory authorities
  • Communication Logs: Customer support conversations are retained for up to 3 years
  • Marketing Preferences: Updated immediately after you opt out

Once the retention period expires, we securely and permanently delete or anonymize your data so that you can no longer be identified.

6Your data rights

As a member of 99ck, you have several important rights regarding your personal data. We fully support these rights and are here to help you exercise them:

  • Access: You have the right to see what information we hold about you. Upon request, we will provide you with a copy of your data.
  • Rectification: You may request corrections if any of your information is inaccurate.
  • Erasure: Under certain circumstances, you may request the deletion of your data. However, we may be required to retain certain information to fulfill legal obligations.
  • Processing Restriction: In certain circumstances, you may request that we restrict the processing of your information.
  • Portability: You have the right to receive your data in a structured, portable format.
  • Objection: You may object to the use of your information for marketing purposes.
Exercise your rights

For any data-related requests, please contact us at [email protected]. We respond within 30 days.

7Protecting Children's Privacy

99ck is a platform strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we discover that a minor is using our platform:

  • Your account will be deactivated immediately
  • Any collected data will be securely deleted
  • Parents or guardians may be notified

If you believe a minor is using our platform, please contact us immediately so we can take prompt action.

8Contact & Complaints

For any questions, concerns, or requests regarding this privacy policy, please contact our Data Protection team:

[email protected]

We typically respond to all data-related requests within 30 business days. For urgent security concerns, we aim to respond within 24 hours.

Policy Change Notifications

If any significant changes are made to this privacy policy, we will notify you in advance by email and via an on-platform notice. Continued use of the platform after such changes constitutes acceptance of the updated policy.

Privacy FAQs

Find answers to the most frequently asked questions about 99ck's privacy policy.

No, 99ck never sells your personal information to third parties. We only share limited data with trusted partners where strictly necessary to deliver our services, and all such partners are bound by rigorous confidentiality agreements.

Yes, under certain circumstances you may request the deletion of your data. However, some information (such as transaction records) may need to be retained for a specified period due to legal obligations. To submit a data deletion request, please contact us at [email protected].

All your payment information is secured with 256-bit SSL encryption. We do not store full payment card numbers or bank PINs. Payment processing is handled through trusted payment gateways that meet the highest security standards.

Disabling essential cookies may cause login sessions and security features to stop working properly. Turning off analytics or marketing cookies will not affect the platform's core functionality, though your experience may be less personalized.

Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will opt you out of all promotional communications. You can also update your notification preferences directly from your account settings. Please note that even after opting out, you will continue to receive essential transactional emails.

Yes. In the event of a data breach that may affect your information, we will notify you by email as quickly as possible and keep you informed of the steps being taken. Our security team actively monitors for threats 24/7.

Play safe, enjoy with confidence

Your privacy matters most to us. Join 99ck and enjoy your favorite games in a completely secure environment.

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